We were recently notified by a nearby health district that a food service operator had received a call from someone claiming that he was from the health department and that the operator’s routine inspection was due. The caller then stated that in order to receive the inspection, the operator would need to pay a fee via credit card over the phone. Recognizing that this was not normal protocol, the operator informed the caller that he would need to phone the health department to verify the caller’s request. The caller then quickly hung up.
Occasionally, we are made aware of such actions occurring via phone and in-person; especially during the holiday season. Please review proper precautions and protocols with your staff. For assistance with your food defense plan, please see the following link provided by the FDA: